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Return Policy / Shipping


Shipping & Returns
Shipping
Aunts Et Uncles typically ships out orders via USPS or UPS. Most orders are shipped within 24 hours between Monday and Friday unless otherwise stated (i.e. Pre-Order Items)

In Store Pickup (New York)
We also offer in-store pickup at our location:     
1407 Nostrand Ave, Brooklyn, NY 11226

Returns & Exchanges (Aunts Et Uncles merchandise only)
We are happy to offer returns on full-priced items purchased online or in store, if in unused condition and within 14 days of purchase with all labels attached to the product.
Original shipping costs are non-refundable.
Kindly Note: We are unable to cover shipping costs for any return or exchange unless there was an error on our behalf.

All sale items are final sale and are not eligible for return or exchange.
To request a return or exchange please send an email to orders@auntsetuncles.com
Please include the following information:
    1.    Full Name
    2.    Order #
    3.    The item you wish to return/exchange and the reason
After you ship your return/exchange, please email us the tracking # and the carrier in which you used to ship so that we may confirm delivery.

Returns & Exchanges (Non-Aunts Et Uncles merchandise)
At this time, we do not accept returns on any item that was not produced by Aunts Et Uncles.
This includes: Books, Candles, Home Goods, etc..

Are Pre-Order Items eligible for a return?
We offer Exchange only for Pre-Order Items, No refunds.

How long does it take to process a return or exchange?
Once your item has arrived and been reviewed we will issue a refund or store credit. Please allow 2-3 business days for the transaction to appear on your bank account.

Can I return my purchase In Store?
Full-priced items, excluding those marked as Final Sale, purchased online or in our store may be returned, in unused condition, within 14 days of purchase. Please note that refunds issued in-store can take up to 2-3 business days to process.

Can I return or exchange a gift?
To return or exchange an item you received as a gift, please send an email to orders@auntsetuncles.com. Please provide the first and last name of the person that placed the initial order.